Return policy
Last Updated: [01/10/2022]
Thank you for shopping at Leelvis. We value your satisfaction and want to ensure a hassle-free return process. Please read this Return Policy carefully before making a purchase. By placing an order with us, you agree to this policy.
1. Returns and Refunds for Non-Bulk Purchase Customers:
1.1 Eligibility:
- You may request a return and refund if you are a non-bulk purchase customer and have purchased a product from us.
1.2 Time Frame:
- You must initiate the return process within 15 days of receiving the product. We recommend inspecting your purchase upon delivery to ensure it meets your expectations.
1.3 Condition:
- To be eligible for a return and refund, the item must be in its original, unused condition, and in the same packaging and condition as when you received it. All original tags and labels must be intact.
1.4 Return Shipping:
- The cost of return shipping is the responsibility of the customer. We recommend using a traceable shipping method to ensure that your return is received.
1.5 Refund Process:
- Once we receive and inspect the returned item, we will process your refund within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase.
2. Returns and Refunds for Group Purchase Customers:
2.1 Eligibility:
- Group purchase customers are not eligible for returns or refunds unless the product is defective or damaged upon arrival. Please carefully review the product description and specifications before participating in a group purchase.
2.2 Defective or Damaged Products:
- If you receive a defective or damaged product as part of a group purchase, please contact our customer support team within 15 days of receiving the item. We will provide instructions for returning the damaged product and will arrange for a replacement or refund.
3. Contact Us:
If you have any questions or concerns about our return policy or need assistance with a return, please contact us at info@leelvis.com.
4. Changes to the Return Policy:
We reserve the right to update or modify this Return Policy at any time without notice. Any changes will be posted on our website.
By making a purchase from Leelvis, you agree to this Return Policy and our Terms of Service.
This Return Policy was last updated on [01/10/2022].