FAQS
Welcome to our FAQ page. Here, you’ll find answers to common questions about our services and products. If you need help or have more questions, don’t hesitate to contact our customer support team anytime.
1. Ordering and Payment Questions
To place an order, follow these steps:
- Browse our website and select the products you wish to purchase.
- Add the selected items to your cart.
- Proceed to the cart, review and edit your order.
- Provide the necessary shipping and payment information on the checkout page.
- Complete the order and make the payment. You will receive an order confirmation email.
We accept the following payment methods:
- Credit cards (Visa, MasterCard, American Express)
- Debit cards
- PayPal
Yes, if you need to change or cancel your order, please contact our customer support team as soon as possible. Please note that once an order is in processing, changes or cancellations may not be possible.
Yes, we use a secure payment processing system to protect your payment information. We do not store your sensitive payment details.
2. Shipping and Logistics
You can log in to your account and check the order status under “Order History” or use the provided tracking number to track your package on the logistics company’s website for real-time updates.
Delivery times depend on your location and the selected shipping method. Shipping costs will be clearly outlined during checkout for your confirmation.
Yes, you can, but please contact our customer support team as early as possible before the order is shipped. Changes to the address may not be possible once the order has been dispatched.
3. Product Information
Detailed product specifications and dimensions can be found on each product’s dedicated page. Please review the product description for more information.
Yes, we provide product warranties. Specific warranty policies can be found on the product packaging or on the product page.
ou can find comprehensive product descriptions on each product’s dedicated page. Scroll down to view all information.
Yes, for products that require installation, we typically provide detailed installation guides or manuals. You can find them in the product packaging or contact our customer support team for assistance.
4. Returns and Refunds
To initiate a return or refund, please follow these steps:
- Log in to your account.
- Go to the “Order History” section.
- Locate the order containing the item you wish to return.
- Click on “Request Return” or “Request Refund” and follow the provided instructions.
To be eligible for a return, the item must meet the following conditions:
- It must be within 15 days of receiving the product.
- The item must be in its original, unused condition.
- All original packaging and labels must be intact.
Refunds are typically processed within [number] business days after we receive and inspect the returned item. You will receive a confirmation email once the refund is issued.
Yes, for products that require installation, we typically provide detailed installation guides or manuals. You can find them in the product packaging or contact our customer support team for assistance.
Group purchases do not support refunds or returns unless the product is defective or damaged upon arrival. Please review the specific refund policy for group purchases.
5. Account and Privacy
To create and manage your account, please follow these steps:
- Visit our website.
- Click on “Sign Up” or “Create Account.”
- Provide the required information, including your email address and a secure password.
- You can access and manage your account details by logging in and navigating to the “Account Settings” section.
To change your password, follow these steps:
- Log in to your account.
- Go to the “Account Settings” or “Change Password” section.
- Follow the provided instructions to update your password.
We take your privacy seriously and implement strict security measures to protect your personal information. Please review our Privacy Policy for detailed information on how we safeguard your data.
Our Privacy Policy outlines how we collect, use, and protect your personal information. You can review our Privacy Policy for comprehensive details.
Group purchases do not support refunds or returns unless the product is defective or damaged upon arrival. Please review the specific refund policy for group purchases.
6. Group Purchase-related Questions
To participate in group purchase events, please follow these steps:
- Visit our website during the specified event period.
- Select the product(s) you wish to purchase as part of the group.
- Follow the provided instructions to complete the purchase.
Group purchases may have special terms and conditions that are outlined on the event page. Please carefully review the event details for specific requirements and rules.
Payment for group purchase orders can be made through the provided payment methods during the checkout process. Accepted payment methods include credit cards, debit cards, and other specified options.
Group purchase items typically do not support returns or refunds unless the product is received in a defective or damaged condition. Please refer to the specific refund policy for group purchases.
Group purchases do not support refunds or returns unless the product is defective or damaged upon arrival. Please review the specific refund policy for group purchases.
7. Technical Support and Contact Us
You can reach our customer support team by:
- Sending an email to info@leelvis.com.
- Calling our customer support hotline at (+86)138 2366 0047.
- Using the “Contact Us” form on our website to submit your inquiry.
If you experience any technical issues while using our website, please:
- Clear your browser’s cache and cookies.
- Ensure you are using an up-to-date web browser.
- Disable any browser extensions or add-ons that may be causing the problem.
- If the issue persists, contact our technical support team with details about the problem you’re facing.
We welcome your feedback on our products. You can provide product feedback by:
- Logging in to your account and leaving a review on the product page.
- Sending an email to our customer support team with your feedback and suggestions.
8. Common Questions and Tips
To select the right product, consider the following:
- Read product descriptions and specifications.
- Check customer reviews and ratings.
- Contact our customer support team for product recommendations.
To receive the latest promotions and discounts:
- Subscribe to our newsletter for regular updates.
- Follow us on social media platforms for announcements.
- Visit our website’s “Promotions” or “Deals” section.
Yes, you can subscribe to our newsletter to receive updates on new products, promotions, and exclusive offers. To subscribe, visit our website and look for the newsletter subscription option.
If you forget your account password, you can reset it by:
- Visiting the login page.
- Clicking on the “Forgot Password” or “Reset Password” link.
- Following the provided instructions to reset your password.